We have updated our Terms and Conditions to provide you with more clear information about your use of our services.
The changes include:
(i) Mention of the relevant licence details under the Malta Gaming Authority (MGA) and what we comply with in terms of such licence.
(ii) The equivalence to which our maximum liability due to you for fraud, death, personal injury or your statutory rights is limited to.
(iii) The inclusion of Virtual Financial Assets (VFA) and Fiat Currency definitions and the VFA wallet verification process.
(iv) The inclusion of the definition of “You”, “Your”, “Customer” or “Player”.
(v) Update to the forbidden jurisdictions.
Please accept our updated Terms and Conditions to be able to continue to our website.
Please read these Terms and Conditions carefully before You use the Services at NetBet and make sure that You understand its content. These Terms and Conditions, together with the Privacy Policy, constitute a binding agreement (the "Agreement") between You and NetBet.
By registering an Account at NetBet, You agree that You have read and understood these Terms and Conditions and the Privacy Policy, and acknowledge that these shall apply to You.
If You do not agree to any of these Terms and Conditions or the Privacy Policy, You must immediately stop using the Services.
If You have any doubts concerning Your rights and obligations under this Agreement, please seek advice from an attorney in Your jurisdiction. It is essential that You are aware of the laws in Your jurisdiction prior to registering. NetBet is not responsible for any liability to You relating to matters of jurisdiction.
Version 14.2 (dated 20/11/2023)
________________________________________The information set out below is a summary of our key terms for information purposes only. This does not replace the full Terms and Conditions following the summary set out below. You should read and agree to the full Terms and Conditions before registering and using our Services. In the event of any conflict between this summary and the full Terms and Conditions, the full Terms and Conditions will apply.
References to "us", "our", "we" or "NetBet" are references to NetBet Enterprises Ltd., a company registered in Malta with a registered office at Ewropa Business Centre, Level 3, Suite 704, Office A, Dun Karm Street, Birkirkara, BKR9034, Malta, which is licensed and regulated by the Malta Gaming Authority to provide Type 1, Type 2 and Type 3 Gaming Services under licence number MGA/B2C/126/2006, issued 01/08/2018.
To use our Services, You must register and open an Account with us. By registering an Account with NetBet on Netbet.com, or any other URL and subdomain belonging and licensed to us (“Websites”), you will enter into a legally binding agreement with us that incorporates the Terms and Conditions. See Clause 3.
You must be at least 18 years of age, or older than the minimum legal age in Your jurisdiction and meet the other eligibility and verification criteria to use our Services. See Clause 7.1.
We may collect and use Your personal information in accordance with our Privacy Policy. You can only register one (1) Account with us. See Clause 4.6.
We will need to complete our verification checks before allowing you to:
• Deposit funds into your account.
• Access any free-to-play games, or
• Make a bet using money, a free bet or a bonus (see Clauses 7.9, 7.9.1, 7.9.2, 7.9.3)
• Withdraw winnings from your Account. See Clause 13.7.
NetBet reserves the right to demand proof of identity and proof of age from all users, in order to ensure that the ban of minors to this site is working efficiently.
We will not tolerate fraudulent activity or cheating. Where we close or suspend a Player's Account for reasons of fraud or cheating, we may withhold the funds in your Account. See Clause 8.12.
We will not be responsible for any errors or events outside of our control, which may result in any bets being declared void. See Clauses 23.6, 23.7 and 24.3.
Save in respect of any winnings lawfully due to you, our liability for fraud, death, personal injury or your statutory rights, our maximum liability to you is limited to the greater of:
a) Where such liability relates to a specific bet, the value of such bet is paid by you.
b) Where such liability relates to the misapplication of funds in your Account, the amount that has been lost or misplaced.
c) €5,000. See Clause 24.2.
Any complaints or disputes will be first handled by our Customer Care Team with a right to appeal to our Alternative Dispute Resolution provider eCOGRA (“eCOGRA"). See Clause 16.9.
We comply with the requirements of the Malta Gaming Authority ("MGA") with regards to safeguarding Players' moneys. See Clause 8.10.
Bonuses are subject to these Terms (see Clause 14), the respective Special Terms and Rules, and any Terms specific to such bonuses.
1.1 The objective of these Terms and Conditions is to govern the legal relations between NetBet and a Player.
2.1 The words and terms below, when used in this contract, have the meaning given here, unless the context clearly implies otherwise and will govern the Player's use of the Websites.
2.1.1 Account: An account with NetBet on one of the Websites.
2.1.2 Agreement: These Terms and Conditions, together with the Privacy Policy.
2.1.3 NetBet, Us, Our or We: NetBet Enterprises Limited, an online gaming operator using the trading name 'NetBet' offering services through the Websites.
2.1.4 Content: As defined in Clause 20.1.
2.1.5 Login and Password: The login ID and password that you chose upon registering an Account with one of the Websites.
2.1.6 NetBet Group: NetBet, any subsidiary or parent company of NetBet, or any subsidiary of a parent company of NetBet.
2.1.7 Player: A person who has an Account and who uses the Services.
2.1.8 Playthrough: The number of times or the amount that has to be placed as a bet for each bonus, before any winnings can be withdrawn.
2.1.9 Prohibited Acts: As defined in Clause 20.2.
2.1.10 Privacy Policy: The Privacy Policy is located here.
2.1.11 Representatives: Representatives, directors, agents, and employees.
2.1.12 Rules: The following rules for the Services:
2.1.13 Service or Services: All games, Services, and any related content or Software, whether or not in downloadable format, accessible or otherwise used by you through the Websites allowing you to participate in the Services provided by NetBet. The Services contain NetBet's own proprietary content as well as the content of third-party providers.
2.1.14 Software: The Software licensed by us including all programs and databases, and any other derived content, requiring download, accessible or otherwise used by you through the Websites and allowing a Player to play online games.
2.1.15 Special Terms: The Terms specific to the sports betting service, casino service and poker service on the Website, which are attached in Appendix A, B and C of these Terms.
2.1.16 Terms and Conditions: These Terms and Conditions.
2.1.17 Virtual Financial Assets or VFAs: Crypto assets that can be utilised by players to convert them into fiat currency, to make deposits, being Bitcoin (BTC) and Tether (USDT). Fiat currency is a government-issued currency that is not backed by a physical commodity, such as gold or silver, but rather by the government that issues it.
2.1.18 Websites: Netbet.com and other URLs and/or subdomains belonging to and operated by NetBet under its Malta Gaming Authority licence and Website refers to any one of them as seen here.
2.1.19 You, Your, Customer or Player: A person who has an Account and who uses the Services.
2.2. In these Terms and Conditions, unless the context requires differently:
2.2.1. References to these Terms and Conditions include references to any amended Terms and Conditions, which supersede these Terms and Conditions.
2.2.2. Unless otherwise stated, in case of conflict between these Terms and Conditions and any other document referred to in these Terms and Conditions, these Terms and Conditions will prevail.
2.2.3. References to NetBet or any NetBet Group company shall be deemed to include their respective successors, beneficiaries or transferees.
2.2.4. Section headings are for reference only and shall not affect the interpretation of these Terms and Conditions.
2.2.5. References to a "person" include any individual, company, partnership, joint venture, association, organisation, institution, trust or agency, having a distinct legal character.
2.2.6. References to gender include every gender and references to the singular include the plural, and vice versa.
2.2.7. References to "bets" includes a reference to "stakes" and/or "wagers".
2.2.8. References to servers or "our server" or "our servers", if appropriate, include a reference to a third-party server or servers used to provide the Services or Websites.
2.2.9. Any sentence introduced by the words "comprising" or "including", or a similar expression, is indicative and does not limit the meaning of words that follow, and will be considered "without limitation".
3.1. By registering an Account with NetBet, you confirm that you have read and understood these Terms and Conditions, which may be modified from time to time, and acknowledge that they will govern your use of the Services.
3.2. You acknowledge that these Terms and Conditions incorporate the Special Terms and the Rules.
3.3. Should there be any conflict between the Terms and Conditions and the Special Terms or the Rules, the order of precedence shall be as follows:
3.4. The Agreement applies to the usage of the Services and comes into force as soon as you tick the acceptance box during the registration process and create your Account. Ticking this box confirms to us that:
3.5. By using the Services, you agree to the Terms and Conditions. Any material changes to the Terms and Conditions will be communicated in writing, and accepted by you before such changes are implemented. In the event that You do not agree to the new Terms and Conditions, your account will be closed and any remaining balance held on your account can be requested to be withdrawn by contacting our Customer Support team.
3.6. For information purposes, ease of understanding and ease of access by the Player, these Terms and Conditions may be published in several languages. Each and every version will contain the same principles; however, it is only the English version that shall govern the legal relationship between You and us. Should any form of discrepancy arise between the non-English and the English version of these Terms and Conditions, the English version shall prevail over the non-English version.
3.7. Any rights not expressly granted in these Terms and Conditions are reserved.
3.8. Gambling services provided by NetBet via the Websites are licenced and regulated by the Malta Gaming Authority to provide Type 1, Type 2 and Type 3 Gaming Services under licence number MGA/B2C/126/2006, issued 01/08/2018.
3.9. If you do not entirely agree with these Terms and Conditions, you shall immediately cease to use the Services. Any cash balances held on your account can be requested to be withdrawn by contacting Customer Service.
4.1. To register an Account at NetBet, you must complete the online application form on the Website. You are required to enter your personal details during the Account registration process. Personal details include but are not limited to first name, surname, address, date of birth, valid email address, and valid mobile number.
4.2. When registering an Account at NetBet, you warrant and represent that you are not currently subject to a self-exclusion from a NetBet account and neither we nor any other operator has excluded you from gambling.
4.3. By agreeing to these Terms and Conditions, you agree and declare that you have entered your own correct personal details, that the source of all funds used on the Websites are derived from legal activities, and that you will not use the Websites for illegal or fraudulent activity, including (and without limitation) money laundering as provided by the governing law that applies to You and/or any NetBet Group company.
4.4. A Player cannot open an Account or use the Services if the Player or any member of their household is, or has been, over the last 2 years, employed by any NetBet Group company. In this clause, "employed" includes third-party contractors such as dealers, software vendors, developers or associates, and any person affiliated with any NetBet Group companies.
4.5. A person cannot request to open an Account or hold an Account if such person will not be the Account holder, or if they are acting on behalf of a third party.
4.6. A Player can only possess one Account with NetBet. NetBet reserves the right to close all multiple Accounts that are open under the same name or connected to the same person. If a person has opened multiple Accounts, NetBet will have the right to take any action permitted under these Terms and Conditions, including that NetBet may credit the first Account that the Player opened with NetBet with the balances from the other Accounts that would have been closed. NetBet reserves the right to retain any funds in such Account(s) up to the amount of any loss or fees incurred by NetBet.
4.7. A person's request to open an Account may be refused and an Account may be closed at NetBet's sole discretion. Subject to these Terms and Conditions, including those terms which permit NetBet to withhold payment of winnings, any contractual obligations of either a Player or NetBet which have been made prior to an Account being closed will be honoured.
4.8. A Player must not authorise any third party to use their Account, and a Player will be entirely responsible for all losses which are incurred as a result of having a third party use their Account. The Player must immediately inform NetBet if they suspect that another person has obtained access to their Account, and the Player will offer their full support to NetBet while investigating this issue.
4.9. The Player understands and agrees that NetBet does not guarantee in any capacity whatsoever, that the use of the Websites by the Player is legal in any given territory, and it is the Player's own responsibility to ensure the legality of his own actions. NetBet cannot provide a legal opinion on the legality of internet gaming in the Player's country, nor will it accept any responsibility for any punishment that could be imposed on the Player by the relevant authorities following the illegal use of the Websites.
4.10. The Player must not request or create an Account if they are in a jurisdiction in which the application for the opening of an Account and/or the use of our Services is illegal or against the law. It is the Player's responsibility to ensure that this is not the case. NetBet reserves the right to immediately suspend a Player's Account if NetBet discovers that the Player's Account has been opened in a country where it is illegal to access the Services.
4.11. None of the executives, managers, directors, employees, consultants, or agents in our branches or affiliated companies, or any of our providers or sellers, nor their relatives (in this clause, the term "relatives" means spouse, partner, parents, children, or siblings of the people mentioned above) are authorised to open or hold an Account or use the Service directly or indirectly. If this clause is breached, NetBet reserves the right to close said Account immediately, void any bets, and cancel payments on any win.
5.1. The personal information that NetBet may request for registration includes but is not limited to first name, surname, date of birth, home address, e-mail address, telephone number, language, currency for any deposits/withdrawals, and ID card number.
5.2. The Player is also required to provide details of their Login and create a password as part of their application for an Account or to log into their Account.
5.3. It is the Player's responsibility to ensure that all information provided to NetBet is accurate, precise, and up to date.
5.4. A Player can edit his personal details by contacting Customer Service. The provision of documentation may be required.
5.5. A Player can also remove credit card details at any time, and/or register a new card. Any missing information with regard to such changes may lead to transactions being rejected by the bank, savings bank, or the Player's credit card provider, and NetBet is in no way responsible for anything connected to the cancellation of such transactions because of the failure of the Player to provide correct details.
5.6. It is the responsibility of the Player to protect their bank card against loss or theft, and the Player should immediately contact the NetBet Customer Services if the card is lost or stolen.
5.7. You acknowledge that changes cannot be made to your first name, surname and date of birth provided at registration unless the Player provides NetBet satisfactory evidence that they, and all other personal details, have been legally changed under the laws of countries where the Player resides.
5.8. NetBet reserves the right to keep all personal information provided by the Player upon registration after the Account is closed in line with our Privacy Policy.
5.9. The username that the Player chooses must not be obscene, threatening, racist, offensive, derogatory, defamatory or infringe any intellectual property right or property right of a third party and if NetBet considers, in its sole and absolute discretion, that the username chosen by the Player is inadequate, NetBet reserves the right to reject and prevent the Player from using such a username at any time and without his knowledge and/or consent.
5.10. After creating an Account, the Player will be asked to enter his Login and Password to log in to his Account and use the Services. The Player's Login and Password should not be disclosed to third parties and the Player is solely responsible for all actions that take place due to having obtained access to the Service through the use of the Login and Password. Any breach of these Terms and Conditions by a third party having access to the Player's Login and Password will be treated as a breach committed by the Player.
5.11. If the Player forgets their Login or Password, or if they could, according to the Player, become known to an unauthorised user, the Player must immediately notify NetBet.
5.12. After five consecutive incorrect entries of a combination of the Login and Password, the Player's Account will be temporarily suspended for security reasons and NetBet will require the Player to forward an official form of identity document that includes a photo (copy of an identity card or driving licence) before the Account can be reactivated.
5.13. NetBet presumes that all transactions made using the correct Login and Password are made by the rightful owner of the Account and are therefore valid. In no case is NetBet liable for losses incurred by the Player due to unauthorised use or misuse of their personal details. To protect NetBet and the Player against identity theft, NetBet reserves the right to ask a Player, at any time, for proof of identity (including a photocopy of a valid identity card), and/or a copy of all cards used and/or proof of address (utility bill or recent bank statement). Failure to produce the requested documents will result in NetBet suspending the Player's Account.
5.14. NetBet will use strict security measures in order to protect Players' personal information against unauthorised access. The Player is solely responsible for securing their Login and Password, and all actions that take place because of access to the Service via your Login and Password.
5.15. The Player's personal information is strictly confidential and will be processed in accordance with our Privacy Policy and our Cookie Policy.
5.16. You agree that NetBet may provide any relevant sport governing body with sufficient information to conduct an effective investigation if NetBet suspects that it has any information from whatever source that may relate to a breach of a rule on betting applied by that sport governing body.
6.1. We hereby grant you a personal non-exclusive, non-transferable licence to use the Services in accordance with these Terms and Conditions and subject to the following conditions:
6.1.1. You are at least 18 years of age, or the legal age required by the governing laws in the country where you reside, and you are able to assume responsibility for your actions.
6.1.2. All information included in the registration form submitted to NetBet is true, accurate, complete, and corresponds to the name(s) appearing on the payment method used for the deposits and payments of winnings. We reserve the right to close your Account in the event that the information provided to NetBet is found to be false, inaccurate, deceitful, or incomplete. It is your responsibility to inform us of any changes regarding the information you provided us with as soon as possible.
6.1.3. The use of the Services is a right that is bestowed upon you personally to play games of chance on the internet. This right is given to you with a personal and not a commercial purpose.
6.1.4. You may not under any circumstance authorise a third party to use your Account, your password, or your identity to access the Services.
6.1.5. You understand the Rules and procedures of all games offered on the Websites.
6.1.6. It is your responsibility to note the payout rate or odds that apply to each game before you place a bet, and you acknowledge that payout rates and odds change from time to time.
6.1.7. When you update a loss or stake limit whilst playing a game on the Websites, you acknowledge that the loss or stake limit will not be updated until you close the current gaming session and start a new one.
6.1.8. We reserve the right not to release any funds suspected to be connected to or proceeding from crime until the matter has been resolved.
6.1.9. You agree not to download, rent, lease, loan, distribute, create derivative works, copy, re-use, modify, adapt, attempt to decompile, decipher, disassemble, reverse engineer, decrypt or discover the source code of all or any portion of the Services or the games, create improvements, or seek to obtain intellectual property protection on the content of and intellectual property rights in the Services and the games.
6.1.10. You acknowledge that when playing games of chance through the use of the Services, you are at risk of losing money. It is your sole responsibility to assume the losses suffered through your Account.
6.1.11. Please be advised that our Services are consumed instantly when playing. Thus, we cannot provide returns of goods, refunds or, subject to any terms to the contrary, cancellation of your bets once they have been placed. If you play a game on the Websites with real money, the money will be drawn from your Account instantly.
6.1.12. You understand and acknowledge that if there is a malfunction in a game or its interoperability, any bets made during such malfunctioning shall be void. Winnings obtained from a malfunctioning game shall be considered void, as well as any subsequent game rounds with said winnings, regardless of what games are played/Services are used, using such winnings.
6.1.13. You acknowledge that the use of the Services is at your sole discretion and risk.
6.1.14. You certify that the funds used by you on the Websites through the use of the Services are not from illegal sources and that in no way will you use the Services with the purpose of transferring funds, including to another party or a separate bank account. You will not use the Services for any illicit or fraudulent activity, or for any unlawful or fraudulent transaction (including money laundering), in accordance with the laws of all the jurisdictions having authority over you. NetBet reserves the right to discontinue or block the Account(s) of the Player at any time and until the matter has been resolved, if NetBet has reasonable suspicion as to the legality of the source of the funds used by the Player on the Websites.
6.1.15. You certify that you will not violate or attempt to violate or manipulate NetBet's security measures in any way. If NetBet has reasonable suspicion with respect to this clause, NetBet reserves the right to suspend or block your Account immediately, to not credit you with the amount due on your Account, pending the determination of any investigation (including any relevant external investigation).
6.1.16. You certify that in relation to the Services, you will not use or attempt to use any Martingale betting strategy or software endowed, in our view, with artificial intelligence.
6.1.17. Abuse of bonuses and other promotional offers, as well as any other abuse of the Services, is prohibited.
6.1.18. You acknowledge that in the event that NetBet reasonably determines that you have used or attempted to use a product endowed with artificial intelligence in conjunction with our Services, NetBet has the right to rescind or block your Account immediately, to withhold the balance on your Account, up to the amount of any loss or fees incurred by NetBet, and prohibit your access to all other Websites and Services offered by us.
6.1.19. In the interest of fair play, our Websites prohibit the use of any recognised betting techniques with the aim of circumventing the standard house edge in our games. You acknowledge that if your Account shows any indication of deceptive gameplay through these betting techniques, NetBet has the right to block your Account immediately and retain any funds up to the amount of any loss or fees incurred by NetBet.
6.1.20. Should we have any reason to believe that either an Account or group of Accounts are operating systematically, e.g. using specific betting techniques or group wagering, NetBet reserves the right to block or permanently close all Accounts. In these circumstances, you acknowledge that NetBet will not be under any obligation to refund you any money in your Account, with the exception of the amount you originally deposited should this amount still be present in your Account.
6.1.21. You acknowledge that NetBet reserves the right to request proof of deposit to a Player for all alternative payments.
6.1.22. You acknowledge that NetBet reserves the right to request its Players' bank account details at any time, in relation to any deposits or withdrawals.
6.1.23. You agree that any amounts deposited in your Account will not generate interest.
6.1.24. You agree that you will not open more than one (1) Account. Each Player is only authorised to open one (1) Account. If NetBet discovers a Player has more than one (1) Account, we reserve the right to block all Accounts of that Player, including, but not limited to, all types of transactions related to the Player's Account, until this problem is resolved.
6.1.25. You certify that you will not abuse the ability to open Accounts in order to benefit from bonus credits and promotional offers by NetBet (including the use of 100%, 20% of initial deposits, or use of certificates and promotional codes). NetBet reserves the right, in case of abusive behaviour on your part relating to NetBet bonus credits and/or promotional offers, at its sole discretion, to rescind or block Player Accounts created to that end, as well as the transactions on such Accounts.
6.1.26. You acknowledge upon registering that you are obliged to provide us with personal information, including, but not limited to, information relating to methods of payment. You hereby acknowledge that we may be forced to disclose your information to third parties if deemed necessary.
6.1.27. In the event of winning an amount equal to €250,000 (or equivalent) or more through the use of the Services, you will be asked by NetBet to agree to give NetBet the exclusive right and authorisation to use your name, photograph, and picture in all media as part of NetBet's marketing and promotional needs, and for its Website(s), and to be fully cooperative with NetBet's representatives. You will always have the right to refuse.
6.1.28. You are solely responsible for all telecommunication networks or internet services, and for all other authorisation or permits required in relation to accessing the Services.
6.1.29. You acknowledge that you alone are responsible for the security of your Login and Password. To optimise your password security, NetBet suggests that you choose a password with letters, numbers and special characters, as well as upper and lowercase letters. You must not disclose to anyone the password/login used for the Account. NetBet recommends that you keep your password in a safe and secure place that only you have knowledge of and access to.
6.1.30. You acknowledge that it is strictly forbidden for a Player to sell, transfer and/or acquire Accounts to/from another Player, or transfer funds from their Account to another Player's Account.
6.1.31. You shall not commit any act or adopt any kind of behaviour that could damage the reputation or brand image of any NetBet Group company.
6.1.32. You acknowledge that you will use the Services solely at your own discretion, assuming all the risks and obligations related to it.
6.1.33. You represent that any bet placed on your Account will not be a breach of a rule on betting applied by the respective sport governing body.6.1.34. You agree that you (and not NetBet) are responsible for reporting or declaring any funds withdrawn, including any winnings, if such reporting is required by local law, tax, or other authorities, and that NetBet is not responsible for any taxes that may be payable by you, whether on any bets, winnings or otherwise.
6.1.35. By registering on a Website, the Player irrevocably authorises NetBet to limit the number of Accounts to a maximum of three (3) Accounts per IP address. The Player acknowledges and agrees that they shall not use an IP address that has more than three Accounts and that it is their sole responsibility to verify the number of Accounts with NetBet on such IP address prior to registering their own Account. In the event that a Player uses an IP address that has three or more Accounts with NetBet, we reserve the right to retain any funds in such Account(s) up to the amount of any loss or fees incurred by NetBet.
6.1.36. Players are only permitted to register an Account with NetBet in their own personal capacity. No person can register on behalf of another, and no third-party registrations are allowed.
6.1.37. By accepting the Terms and/or by registering to use the Website, you hereby agree that:
6.1.37.1. We reserve the right to conduct any and all such identification, credit, and other verification checks from time to time that we may need and/or are required by applicable laws and regulations, and/or by the relevant regulatory authorities for use of the Website and our products generally.
6.1.37.2. Such checks may be supplied by third parties.
6.1.37.3. The Player will provide all such information as we require in connection with such verification checks. We shall be entitled to suspend or restrict your Account in any manner that we may deem in our absolute discretion to be appropriate, until such time as the relevant checks are completed to our satisfaction.
7.1. Please note that gambling by a person under the age of 18 years old is an offence. By agreeing to these Terms, you confirm that you are at least 18 years old.
7.2. You can only use the Websites and the Services if you are, at minimum, the legal age for gambling in your jurisdiction.
7.3. If you are under 18 years of age, you cannot use the Websites and the Services.
7.4. NetBet reserves the right to request proof of age and identity from a Player at any time, in order to prevent the access of the Websites by minors. Any Player who registers on the Websites must provide a valid form of identification, address, email address and telephone number.
7.5. Verifying a Player's age and identity is a requirement of our Malta Gaming Authority licence.
7.6. By registering an Account and agreeing to these Terms and Conditions, you authorise us to verify and confirm your identity and age.
7.7. In order to verify a Player's identity and to ensure that they are of legal age for gambling, we will carry out regular checks, and we may supply your information details to authorised credit reference agencies to confirm your age, identity and payment card details.
7.8. Where these checks are unable to verify your identity and that you are 18 or over, NetBet reserves the right to ask you to provide additional documentation. This may include (but is not limited to) a birth certificate, driving licence, passport, signed credit agreement or citizen/national identity card, or other such documentation requested by NetBet from time to time. NetBet also reserves the right to ask you to provide proof of address (such as a utility bill, bank statement, or other such proof of address documentation sent to your registered address and requested by NetBet, dated within the last 6 months of the request). Should you fail to provide us with the requested documentation, we reserve the right to suspend or restrict the account until such time as the relevant checks are completed to our satisfaction. For further information about the types of documents that would be accepted, please see our help page, or contact Customer Support.
7.9. All applicants' age and identity must be verified in order to ensure the legal capacity to deposit and place a bet/wager with NetBet. If we are not able to successfully confirm your identity and that you are over 18 years of age:
7.9.1. You will not be able to deposit funds into your Account.
7.9.2. You will not be able to access any free-to-play games.
7.9.3. No gambling activity (with either available funds or a free bet or bonus) will be allowed.
7.10. If a player claims to have deposited from such address within fifteen (15) days, or such longer period as the operator may stipulate in its Terms and Conditions, the amount may be assigned to such Player’s account if control over the wallet is fully verified.
7.11. If no player makes such a claim, or control over the wallet is not successfully verified, the operator shall appropriate the funds and shall make use thereof for responsible gaming purposes.
7.12 NetBet reserves the right to refuse documents that are not readable and/or in acceptable conditions. Your Account number/login ID must be included in the communication to ensure the check is completed promptly.
7.13. All documents can easily be uploaded on the Websites after login via the Preferences page. Alternatively, they can be emailed to NetBet's Customer Support.
7.14 Any breach concerning passports or visas, or if the identification documents/information provided by a Player cannot be verified, will lead to the cancellation of the welcome bonus package without any refund, be it financial or any other form of compensation.
8.1. NetBet is committed to paying all winnings obtained by you, in accordance with these Terms and Conditions.
8.2. NetBet is not responsible for the potential access to a Player's Account by a third party and will not be held responsible for any potential loss suffered due to the illicit use of a Player's password by a third party without authorised access, and/or for any transaction in which the name and password of a Player were registered correctly.
8.3. NetBet is not responsible if a Player forgets, misplaces, or loses their password, except as a result of an error on the part of NetBet. NetBet is not responsible for storing passwords and logins belonging to the Player.
8.4. NetBet can at any time deduct a positive balance from the Player's Account equivalent to that which is owed by the Player.
8.5. NetBet reserves the right to limit or refuse any bet or any other type of gamble made by the Player or through their Account.
8.6. NetBet will investigate and follow up on a complaint made by a Player against another for any reason.
8.7. Subject to the Special Terms, NetBet will refund any bets placed in the case of a game cancellation.
8.8. In the event of any kind of software interruption due to any type of problem, NetBet reserves the right to request a screenshot that would allow us to understand the nature of the issue and state at exactly which moment of the game the interruption of the service offered has affected the game of the Player.
8.9. NetBet reserves the right to modify a Player's limits on the Service and to apply limits to Players at NetBet's absolute discretion.
8.10. We are required by the Malta Gaming Authority to segregate Players' funds into dedicated bank accounts. NetBet holds customer funds and ensures that these are held in a separate bank account(s). In this clause, 'customer funds' means the aggregate value of funds held to the credit of Players. All arrangements have been made to ensure assets in these accounts are distributed to Players in the event of insolvency or bankruptcy. In this event, Maltese law recognises and ensures that these funds cannot be seized, and no garnishee can be made on them. The bank and the Maltese laws recognise that the funds do not belong to the company and that they are destined to be returned to Players.
8.11. NetBet reserves the right to check all and any transactions to prevent money laundering. Criminal and/or civil proceedings may be brought against you and any other person linked to taking part in such activity.
8.12. NetBet reserves the right to report any suspicious transaction and to transmit any information to the appropriate authorities without notice to you, and withhold any payment processing until the investigation is complete. In such a case, you waive all rights of any nature that may be recognised anywhere in the communication of such information.
8.13. NetBet reserves the right, at its sole discretion, to suspend, modify, end, or revoke the use of and/or add elements to its Services, either temporarily or permanently, at any time without notice or compensation, subject to compliance with its regulatory obligations and subject to fulfilling all other commitments made under these Terms and Conditions.
9.1. Certain countries have not addressed the legality of games of chance on the internet, and others have specifically determined that such games are illegal. The use of the Services is in no way meant to be used by people who are forbidden by law to use it. The availability of the Services shall not be interpreted as an offer or invitation on our part to use the Services in a country where such use is illegal.
9.2. In some countries, games of chance on the internet are illegal. By accessing the Services, you confirm that you are not located in a country where it is illegal to play such games. Amongst others, NetBet will expressly not accept Players from the following countries: Afghanistan, Albania, Algeria, American Samoa, Anguilla, Angola, Aruba, Australia, Bahamas, Barbados, Belgium, Benin, Bonaire, Botswana, British Antarctic Territory, Bulgaria, Burkina Faso, Cambodia, Canton and Enderbury Islands, Cayman Islands, China, Congo, the Democratic Republic, Cote d’Ivoire, Croatia, Curaçao, Denmark, Estonia, Ethiopia, France, French Polynesia, French Guiana, French Southern Territories, Germany, Ghana, Greece, Guadeloupe, Guam, Guyana, Haiti, Hong Kong, Hungary, Iran, Iraq, Isle of Man, Israel, Italy, Jamaica, Johnston Island, Kazakhstan, Kenya, Laos, Latvia, Lithuania, Macau, Malta, Martinique, Mauritius, Mayotte, Mexico, Mongolia, Morocco, Mozambique, Myanmar, Nicaragua, Netherlands, Netherlands Antilles, Nigeria, Northern Mariana Islands, New Caledonia, North Korea, the Philippines, Pacific Islands Trust Territory, Pakistan, Portugal, Puerto Rico, Réunion, Romania, Russia, Saba, Saint Barthélemy, Saint Pierre and Miquelon, Senegal, Sierra Leone, Singapore, Sint Eustatius, Sint Maarten (Dutch Part) , St. Thomas, Slovakia, South Sudan, Spain, Switzerland, Syria, Thailand, Trinidad and Tobago, Turkey, The United States of America, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom , United States Minor Outlying Islands, Uganda, Vanuatu, Venezuela, Vietnam, Wake Island, Wallis Futuna, Yemen and Zimbabwe. NetBet reserves the right to suspend a Player’s Account if it is used to access a Website from a country where it is illegal to play games of chance on the internet or which is listed in this clause.
9.3. It is your sole responsibility to inform yourself about the laws in force in your jurisdiction regarding the use of our services.
10.1. This Agreement, its interpretation, and its execution, as well as all other legal relations between the parties to this contract, is subject to the laws of Malta.
10.2. Each party irrevocably agrees, for the sole benefit of NetBet that, subject to the provided below, the courts of Malta shall have exclusive jurisdiction over any dispute or claim (including non-contractual disputes or claims) arising out of, or in connection with, this agreement or its subject matter or formation. Nothing in this clause shall limit the right of NetBet to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.
11.1. You are responsible for all payments due to NetBet. In the event of an amount having been credited to your Account in respect of a deposit, you agree to not prevent the payment from being made in any manner (including by refusing a payment or attempting to reverse payment), and you shall also be held liable to compensate NetBet with a sufficient amount, in the event NetBet were to suffer a loss in relation to your payments.
11.2. NetBet can, at its sole discretion, block a Player's access to the Service or refuse withdrawals being made using certain bank cards.
11.3. NetBet reserves the right to verify the financial solvency of any Player through the information provided during registration and through third parties.
11.4. You acknowledge that deposits and withdrawals may be verified and administered by third-party electronic payment processor companies and/or by independent financial institutions. By accepting these Terms and Conditions, you confirm to have been informed about this and consent to such verification and administration of transactions by third parties.
11.5. You shall only deposit funds through a payment method which is in your name. Failure to adhere to the Terms & Conditions will result in a forfeiture of any winnings/bonuses and possible account closure.
12.1. When a Player opens an Account, NetBet requires the Player to make a minimum deposit of €10 or equivalent before they can play or bet. All subsequent deposits will be subject to a minimum deposit amount of €10 or equivalent. The Player can make a deposit online at any time instantaneously using their credit/debit card, or the other payment methods available in the Cashier page. Deposits are credited instantly for most payment methods. For more details, please see the Payment Methods FAQ Page within the Help Section.
12.2. NetBet does not charge a fee for making a deposit. However, your VFA wallet provider/bank/credit card may charge for deposits to the Player Account. In this case, the charge will be in the Player's name and will be debited from the Player's VFA wallet/bank account/credit card.
12.3. Upon registering an Account, there are no pre-set deposit limits. Limits will be imposed by the Player at the end of the registration process on the total value of bets or through self-limits the Player sets.
12.4. Player limits for VFAs are not distinct from the fiat currency limits and are determined through a cumulative approach. For the avoidance of doubt, limits imposed by NetBet on how much a Player can deposit in VFA or fiat can be lower than the limit self-imposed by the Player.
12.5. It is unlawful for you to deposit funds obtained from criminal, illegal or fraudulent activities into your Account (or to attempt to do so). In addition to the identity and age verification checks set out above, we are required by law to undertake certain anti-money laundering checks to prevent such behaviour.
12.6. All your transactions will be monitored by NetBet. As required by our legal and/or regulatory obligations with regard to the source of funds placed on deposit, we reserve the right to raise queries regarding the source of those funds. NetBet may, acting reasonably, suspend or terminate any Account where the response to such query/queries is not, in its view, satisfactory. Furthermore, any suspicious transactions will be reported to the relevant authorities.
12.7. Deposits made to your NetBet Account should be commensurate with gameplay. Therefore, if in NetBet's discretion, there is suspicion of abuse of the Services (for instance, where a deposited amount has not been used for an appropriate level of gameplay, and the Player then makes a withdrawal request in relation to that deposited amount), NetBet reserves the right, in its absolute discretion, to:
12.7.1. Repay the respective deposit(s), less any costs that may have resulted in conjunction therewith, void any bets, deduct associated winnings, and close your Account.
12.7.2. Withhold such amounts until NetBet completes any requisite checks in order to comply with its internal, regulatory or legal requirements.
13. WITHDRAWALS
13.1. Any withdrawal request is subject to a minimum amount of €10 (or equivalent), and for a Player to withdraw money from his Account, a Player must have made a minimum deposit of €10 (or equivalent). If the amount of funds in a Player's Account, excluding bonus, is less than €10 (or equivalent), the Player must pay any associated payment processing fees which would be due in relation to the transfer of such amount.
13.2. In order to cover the transaction costs, NetBet will charge a 1.5% fee on all withdrawal requests with an amount equivalent to, or higher than the amounts shown in the tab below:
Currency Withdrawal amount Fee applied
AUD/CAD/CHF/EUR/GBP/USD ≥ 500 1.5%
BRL ≥ 2,000 1.5%
MXN ≥ 10,000 1.5%
NGN ≥ 200,000 1.5%
The 1.5% will apply to the total withdrawal amount. Should your withdrawal be split between different payment methods, the total amount requested will be taken into consideration to calculate the fees and the fee will be applied proportionately to the split. You will be clearly notified in the Cashier whether your requested amount incurs any fees and their calculated value before submitting the withdrawal.
13.3. Subject to compliance with these Terms and Conditions, we shall endeavour to process withdrawal payments within the following working day. However, please be aware that the payment may be slightly delayed according to the payment method’s clearance time, especially during weekends and holidays, and it might take up to 7 days for you to receive the funds. To ensure the smooth execution of your withdrawal requests, please ensure that you have provided us with all the necessary information regarding the validation of your payment.
13.4. NetBet shall pay any withdrawal to the bank account or details using the method used for the Player's deposit. All withdrawal requests to another Payment method will be approved at the discretion of NetBet, and NetBet reserves the right to reject such a request. Players have a variety of online withdrawal methods from which they may withdraw winnings. Players may use the following withdrawal methods: Bank Cards, Web Wallets, Wire Transfers, VISA credit cards, and MasterCard. Further details can be found on the withdrawals section of our help page.
13.4.1. Please note that in order to avoid incomplete financial transactions to an expired credit/debit card, NetBet will not process payments on any credit/debit cards which are due to expire at the end of any given month, after the 20th day of that month.
13.5. Notwithstanding Clause 13.4, in order to receive your winnings via any of the Web Wallets, you must first make at least one deposit using that payment method.
13.6. Notwithstanding the aforementioned, NetBet shall have the exclusive right, at its absolute discretion, to make any transfer to a Player using the payment method of NetBet's choice.
13.7. NetBet will only process a withdrawal request from a Player after:
13.7.1. The Player's identity and the Player Account have been verified.
13.7.2. Satisfactory proof of deposit has been provided if requested by NetBet.
13.7.3. NetBet has checked that the Player has not made any chargeback with regards to NetBet.
13.8. Withdrawal transactions will be subject to NetBet carrying out a "Know Your Client" verification process to prevent money laundering. Suspicious transactions will be reported to the relevant authorities.
13.9. NetBet reserves the right to carry out additional verification procedures for the following reasons:
13.9.1. When a Player reaches the due diligence thresholds as set by law.
13.9.2. For any payout exceeding the equivalent of €1,000 or cumulative withdrawals exceeding €2,330, and the right is further reserved to carry out such verification procedures in case of lower payouts.
13.9.3. NetBet retains the right to carry out verification procedures at any time. Such verifications may, for example, include copies of a Player's passport and/or copies of a Player's utility bills, or other such documents requested by NetBet.
13.9.4. If total withdrawals exceed your total deposits, you may be required to complete a further verification procedure via a 'Unique Verification Code' that will be posted to you, to verify your home address.
13.10. Should NetBet need to carry out additional verification processes pursuant to Clause 13.8, a withdrawal payment to a Player will only be made after the verification processes have been completed.
13.11. The fees for withdrawals made other than to a credit or bank card, such as any Web Wallet, VFA Wallet, will be deducted directly from the Player's Account. These fees may be dependent on factors such as the fiat currency or currency used in the Account or the Player's place of residence. Notwithstanding the aforementioned, it is possible that your bank or the payment solution that you use charges your Account for transaction fees. Such fees are not dependent on us, and we do not assume any responsibility. Should you require further information, please contact our Customer Services.
13.12. Refunds will only be processed with the payment method used for deposits on the Websites.
13.13. Notwithstanding the aforementioned, withdrawal requests are subject to verification procedures and bonus Terms and Conditions. In the event that your Account is under investigation, we reserve the right to withhold any withdrawal request until such investigation is completed to our satisfaction. Each bonus is subject to the Terms and Conditions which are listed in promotional emails and on our Website. If a Player requests a withdrawal before the Playthrough has been entirely met, NetBet will deduct the entire bonus amount, as well as any winnings from the use of the bonus amount, before approving any withdrawals.
13.14. During the process of NetBet validating a withdrawal, you have the possibility to cancel your withdrawal request at any time by accessing the "Pending Withdrawals" section of "My Account". By cancelling a pending withdrawal request, the amount will be transferred back to your Player Account balance. Once the withdrawal request has been validated and the payment is made, no cancellations are allowed.
13.15. The Player is allowed to withdraw funds from their Account only if their Account has not been involved in what NetBet considers to constitute any suspicious activity. If suspicious activity is detected, the Account will be suspended until an investigation is carried out and any documentation required is collected from the Player. While the Account is suspended, any funds on the Account will be frozen. Once the investigation has concluded, the Account may be restored to normal, or it may be closed, and any funds which are not in dispute returned to the Player.
13.16. Before any withdrawals are processed, your usage of the Services will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero, low-margin bets or hedge betting, will all be considered irregular playing patterns for bonus Playthrough requirement purposes. Other examples of irregular playing patterns for bonus Playthrough requirement purposes include, but are not limited to, placing single bets equal to or in excess of 30% or more of the value of your total balance (including any given bonus) until such time as the wagering requirements for that bonus have been met. Should NetBet deem that irregular playing patterns have occurred, we reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses.
13.17. Players that deposit via e-wallet may be subject to additional AML requirements, which includes the wagering of a percentage of the deposit made. The percentage of bets required to be wagered will be no less than 100%.
13.18. Notwithstanding the aforementioned clauses, a turnover of at least 1 times the value of deposits needs to be reached before a withdrawal can be requested. If the turnover is not met prior to the withdrawal, NetBet reserves the right, at its own discretion, to charge an administrative fee of 10% of the value of the deposit to cover all reasonable costs relating to both the deposit and withdrawal.
13.19. NetBet may delay and/or block processing the withdrawal, as may be required in order to perform measures necessary in terms of AML legislation, and for the prevention of fraud and other criminal activity.
13.20. When a player submits a withdrawal request from a VFA wallet that differs from the wallet used for the initial deposit, the control of the new wallet must undergo a verification process. This verification will take place prior to the finalisation of any withdrawal transaction.
13.21. In the event that a player asserts the loss of access to their VFA wallet or reports it as stolen, the initiation of a new VFA wallet address will be required. This new address will serve as part of the verification process to ensure the authenticity of the claim.
14.1. Players may be eligible to participate in bonus programs, the conditions, amounts and releases of which will be set at the discretion of NetBet.
14.2. Each bonus, promotion and/or special offer is subject to its own specific terms and the respective Special Terms. The specific terms for all bonuses, promotions and/or special offers will state a version number, the date and time stamp, and the validity period of the promotion itself.
14.3. Each Player agrees to read and understand the terms applicable to each bonus they collect.
14.4. NetBet reserves the right to rescind any bonus, special offer or promotion at any time.
14.5. Except where otherwise stated, all bonuses offered on NetBet are limited to one per person, IP address, address and/or household.
14.5.1. CASINO - Registered players from the following countries are not eligible for any casino bonuses: Armenia, Bosnia and Herzegovina, Burkina Faso, Benin, Ivory Coast, Czech Republic, Georgia, Kyrgyzstan, Lebanon, Moldova, Poland, Slovakia, Uzbekistan, Zimbabwe. No condition Bonuses or instant prizes: Croatia, Serbia and Slovenia.
14.5.2 SPORT - Registered players from the following countries are not eligible for any Sport bonuses: Australia, Bulgaria, Poland, Portugal, Bosnia and Herzegovina, Burkina Faso, Benin, Ivory Coast, Czech Republic, Georgia, Croatia, Hungary, India, Kyrgyzstan, Lebanon, Lithuania, Moldova, Nigeria, Serbia, Slovenia, Slovakia, Uzbekistan, Zimbabwe and Ukraine.
14.6. Any withdrawal request of funds linked to a bonus with a Playthrough that has not been completed will entirely invalidate the bonus including any winnings generated from that bonus.
14.7. You understand and agree that you will only be entitled to withdraw the winnings generated from bonuses after you have completed the Playthrough for all bonuses received.
14.8. You can only withdraw amounts you have won, excluding your bonus, which cannot be withdrawn.
14.9. You cannot activate an offer if your Account already contains a bonus in progress.
14.10. Pending offers can only be activated after you have met the Playthrough requirement for the current bonus.
14.11. If any funds are withdrawn from your Account (including the initial deposit), or you attempt to withdraw such funds before either the Playthrough has been completed or any other terms of the bonus promotion have been satisfied, NetBet reserves the right to cancel any bonus amounts in your Account, including any winnings derived from the use of such bonus amounts.
14.12. A Playthrough is applied to every bonus: the amount of said Playthrough is mentioned on the specific promotional page. If no such Playthrough requirement is expressly mentioned, the Playthrough shall be:
14.12.1. In respect of bonuses for sports betting – the Playthrough requirements as set out in 1.3.2 of the Sports Betting Special Terms.
14.12.2. In respect of bonuses for Poker – the Playthrough requirements as set out in 6.1 of the Poker Betting Special Terms.
14.12.3. In respect of any other bets, including casino, Poker, Vegas and side games – placing the bonus as a bet forty times.
14.13. The terms for a particular bonus offer may be set in different languages, however, all versions should reflect the same principles. In the event of any conflict between the different language versions, the version which is most beneficial to the player shall prevail.
14.14. Any interrupted or aborted game will result in any bets placed on such a game being cancelled. Bets which are cancelled or refunded will not count towards the twenty five bets (Playthrough of bonus) needed to withdraw the bonus.
14.15. Deposits via Web-Wallets are not eligible to claim any deposit bonus, including a welcome offer or any other promotional reward code.
14.16. NetBet reserves the right to cancel a bonus offer at any time in case of misuse of the offer.
14.17. For Accounts credited with a bonus, a Player's bets will first be placed using the funds they have deposited in their NetBet Account. Once such funds from your deposit have been used, bets will then be placed using any bonus amount in your Account.
14.18. Where a Player has failed to meet our Anti-Money Laundering or Responsible Gambling requirements, any accrued NetPoints may be withheld until the Player has satisfied our requirements.
14.19. If a Player attempts to withdraw a bonus amount after depositing funds into their NetBet Account, but before having completed the Playthrough requirement, the bonus will not be credited and will be automatically cancelled.
14.20. Each Player acknowledges that they may only receive or benefit from offers that apply to their country of residence.
14.21. If NetBet credits an amount to a Player's Account as part of a promotion, the Player can only use the funds to place bets on the Websites. The Player is not allowed to withdraw the money, unless otherwise specified in the rules of the promotion. NetBet reserves the right to take back such amounts if the Player does not use them to place one or more bets on the Websites during the period specified in the promotion.
14.22. Promotions, cancelled withdrawals and bonuses do not count as deposits.
14.23. A Player can only use promotions if their last transaction with our Services was a deposit, unless the terms of such bonus expressly state that no deposit is required.
14.24. If a Player starts to withdraw cash from their Account, NetBet reserves the right to block the Player from receiving future promotions or bonuses, as well as cancelling any existing bonus or associated winnings.
14.25. NetBet reserves the right to label a Player as a "Bonus Seeker" if NetBet, in its absolute discretion, considers a Player has abused a promotion offered by NetBet (including but not limited to our partners' promotions), including but not limited to the following instances:
14.25.1. If a Player only uses bonus coupons to play on their Account.
14.25.2. If the bonus coupon amount is more than the total amount deposited by the Player.
14.25.3. If a Player plays with, or tries to play with, more than one bonus per 24 hour period.
14.25.4. If a Player plays €200 (or equivalent) or more from a bonus coupon without making any deposits to his Account.
14.25.5. A Player only plays with bonuses, while withdrawing all the minimum deposits made to access the promotions.
14.25.6. A Player repeatedly uses a promotion.
14.26. Once NetBet declares a Player as being a "Bonus Seeker", the Player will no longer benefit from any promotional bonuses and NetBet reserves the right to block and/or cancel their Account and any transactions associated with it.
14.27. For an Account balance that has been credited as a result of a NetBet promotion, the Player is aware that only one bonus will be awarded per email address and per credit card or Web Wallet Account.
14.28. NetBet will not give a bonus for a referral if the referrer and the referee have the same email address or payment details.
14.29. A Player cannot, in one month, use bonuses that amount to more than €500 (or equivalent) and may not use more than 10 bonuses.
14.30. If technical issues arise, such as disconnection, game freeze, or device issues during a bonus bet round, all game information and placed bets are stored until you re-open the exact same game. You may continue your unfinished round from the point of interruption by accessing the same game again. In the event that you are unable or fail to access the same game again and decide to place another bet elsewhere in the meantime, the bonus balance will be voided and associated bonus winnings will be forfeited. This applies only to bets placed with bonus money. For real-money bets, we may allow you to complete your unfinished round at any time and no potential associated winnings from real-money bets are voided until you complete it. Where possible, customers will be informed via a pop-up message upon login and launching the game when an unfinished bonus round is to be completed. NetBet will also inform players when a bonus round is forfeited.
15.1. A Player may contact NetBet customer service by live chat or email for any questions or help. In order to optimise the quality of our services and to allow for better protection, communications with our customer service team may be recorded and/or monitored by staff.
15.2. Our customer service team will be available through live chat between 09:00 and 23:00 (GMT). Alternatively, the customer service team can be contacted at any time at the following email address: [email protected].
15.3. NetBet does not tolerate abusive or violent behaviour towards its employees. NetBet considers that if a Player behaves in such a way, it has the right to suspend and/or close the Player's Account and/or take any other appropriate action.
16. CUSTOMER COMPLAINTS AND DISPUTES
16.1. Any complaint, dispute, or claims of any nature, including with regard to the Account statements (statements regarding gameplay, transactions or other matters) or Account balance, should be communicated to us as soon as possible by contacting our customer service team no later than 6 months after the issue has occurred. If you would like to make a complaint please refer to our Complaints Policy.
16.2. NetBet’s customer service team will use all reasonable efforts to respond and resolve the issue promptly, but no later than 10 days.
16.3. If the nature of the inquiry is such that more time is required to complete, NetBet will notify the Player and may extend the period by a further 10 days and provide the rationale of the extension request.
16.4. NetBet’s customer service team will use all reasonable efforts to resolve your issue.
16.5. If you are not satisfied with the first resolution provided by our customer support, you can ask to further escalate the issue. In this situation, the complaint should be sent to the email address [email protected]. The resolution will be provided within 10 days of receiving the escalation and is deemed final by NetBet.
16.6. Any communication to NetBet's customer support in relation to a complaint must contain the following information:
16.7. Failure to submit the communication as outlined above may result in a delay in our ability to identify and respond to your complaint in a timely manner.
16.8. In case of conflict between the result posted on the Websites and the result shown on our server, the result posted on our server shall take precedence. You understand and accept that the settlement of any conflict between the Player and NetBet will be determined based on the records kept by NetBet.
16.9. If, for any reason, you are not satisfied with how NetBet has resolved your complaint or the complaint could not be resolved, you may decide to report it to eCOGRA (an alternative dispute resolution service) at 6 Villa Gauci, Mdina Road, Balzan, BZN9031, Malta. Email: [email protected]
You can find more details about their Alternative Dispute Resolution ("ADR") Policies and Procedure at the following link here.
16.10. Alternatively, if you are located in the European Union, you may use the 'Online Dispute Resolution' platform to raise a complaint by following this link here.
16.11. Where the decision is in relation to a claim which exceeds five thousand euros (€5,000), or the equivalent, NetBet reserves the right to consider such a decision to be non-binding. In such instances, recourse may be made by the player to the Court of Magistrates of Malta, or to the Superior Courts of Malta, depending on the amount of the claim, in order to obtain a binding decision.
16.12. NetBet has a zero tolerance policy regarding abusive, offensive, vulgar or threatening behaviour of statements. If it is deemed You have behaved in such a way towards any employee of NetBet (in our sole opinion), we reserve the right to suspend and/or close your account, cease all communication, and take any further action, up to and including law enforcement.
16.13 If a Player submits a complaint or claim, NetBet reserves the right at any time, without prior notice and without prejudice to any subsequent proceedings, to close the Player's Account, deny access to all or part of the Services, and in particular to refuse to accept a bet or transaction, or to withdraw promotional offers from NetBet pending the conclusion of any proceedings.
17.1. This Agreement becomes effective immediately after clicking on "I Agree" and remains valid until it is cancelled in accordance with the conditions stated herein.
17.2. You can close your Account at any time. If you want to close your Account, you can contact Customer Service, or use the "Close Account" tool when you are logged into your account.
17.3. Upon closing your Account, subject to any other term, you shall be sent any balance remaining in your Account by a method of payment determined by us. If you have placed any bets in relation to events that have not yet taken place at the time of you closing your Account, such bets shall still stand, and if such bets subsequently win, the corresponding sums shall be sent to you once the outcome of the bet is known.
17.4. The closure of your Account and the cancellation of this Agreement only becomes effective after you have received a written notification from NetBet confirming the cancellation. Once this Agreement is terminated, you will no longer be authorised to use the Services.
17.5. NetBet recommends that the Player prints all transaction data from the Websites in order to avoid future disputes.
17.6. If a Player does not access their Account by "logging in" to their Account for a period of twelve calendar months, their Account shall be deemed as "inactive".
17.7. At the discretion of NetBet, an inactive Account may forfeit any loyalty points accrued. NetBet is not obliged to give any further justification for this action or notification to the Player prior to the Account being made inactive. Unused loyalty points expire after 36 months from the date such loyalty points are acquired.
17.8. When there is a deposit balance left on an inactive Account, NetBet will use all reasonable endeavours to contact the Player and to repay the relevant amount. If, after those attempts, a deposit balance is still in the Account, NetBet shall be entitled to charge an administrative fee of 5 (or equivalent), to be charged at the end of every calendar month that the Player's Account remains inactive for, and this may be deducted from the Player's Account balance. The monthly charge will be deducted every month the Account stays inactive until the balance is zero, after which no further charges will apply. The Account balance will never be negative. Once a Player's Account is deemed inactive, all bonus balances available in that Player's Account shall be lost and the same amount may immediately be deducted from the Player Account balance; the bonus balances will no longer be available if the Player's Account is reactivated. The administrative fee will no longer be charged if the Player's Account is reactivated prior to any monthly fee being deducted. NetBet will use all reasonable endeavours to notify a Player before his Account becomes an inactive Account, and before any fee is deducted from it.
17.9. Without restricting our ability to rely on other remedies that may be available to NetBet, NetBet reserves the right to close or suspend your Account and/or void any associated bets and/or withhold any amounts in your Account until the matter has been resolved if we have reason to believe any of the following:
17.9.1. You have more than one Account at NetBet.
17.9.2. You provided incorrect personal details while registering a NetBet Account, or you provided personal details belonging to another person.
17.9.3. You are not of legal age for gambling.
17.9.4. You have allowed another person to use your Account, or you have otherwise misused your Account.
17.9.5. You have played in tandem with other Players as part of a club, group, etc., or placed bets in a coordinated manner with other Players involving the same selections.
17.9.6. NetBet receives a "chargeback" and/or a "return" notification via a deposit mechanism used on your Account.
17.9.7. You are found colluding, cheating, money laundering or undertaking any kind of fraudulent activity.
17.9.8. It is determined that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots etc.) designed specifically to defeat the gaming system on the Services, or have employed betting techniques with the aim of circumventing the standard house edge in the games on the Services.
17.9.9. You are acting other than on your own behalf or otherwise in concert with others, or engaging in illegal or fraudulent activity while interacting with the Services.
17.9.10. You have breached any of these Terms and Conditions.
17.9.11. You are acting in a manner that is detrimental to the conduct of our business.
17.9.12. It is illegal for you to interact with the Services in any way.
17.9.13. We are unable to verify your registered address or contact telephone number.
17.9.14. There has been an abuse of a promotion, bonuses, or any other offers promoted by us.
17.9.15. NetBet is required to do so by law.
17.9.16. There is an ongoing dispute between NetBet and the Player.
17.10. Immediately following the cancellation of this Agreement by either party, NetBet will return the amount in your Account, after the deduction of any amount owed to NetBet and subject to any withdrawal fee as set out in Clause 13.1 and 13.2, if applicable.
17.11. For more information about procedures for recovering funds held in closed, blocked and excluded Accounts, please contact our Customer Service team.
17.12. All information collected during the registration process is kept and processed in accordance with our Privacy Policy. This information is kept for regulatory purposes, as well as the prevention of fraud and money laundering. NetBet reserves the right to cooperate fully with law enforcement and justice and any other official authority for any investigation of illegal activity on the Websites.
17.13. Upon termination of your account, you agree and acknowledge that your rights to use the Website or the Services shall immediately terminate.
17.14. Your sole remedy in the event of the termination of your Account by us for any reason related to Clauses 17.9.1 to 17.9.16 shall be the reimbursement of any undisputed Account balance you may then have, and we shall have no further liability to you whatsoever.
18.1. NetBet reserves the right to amend, modify and update these Terms, the Special Terms, Rules, and Privacy Policy at any time. NetBet also reserves the right to modify, either partially or completely, the terms of any promotion. In the event the Terms and Conditions materially change, a notification prior to such a change will be issued to the Player. On issuing such notification, the Player will have to accept the new terms and conditions before being able to access our Services again.
18.2. It is your responsibility to accept the updated version of the Terms and Conditions published on our Websites, the game rules, and the Privacy Policy, before being able to play on our Services.
18.3. The version posted on NetBet's Website(s) is the effective version, and the one which users should use as reference. NetBet recommends that you visit the Terms and Conditions, Rules, and Privacy Policy regularly, or whenever you receive a notice of modification. Any changes to the Terms and Conditions will be communicated in writing to and accepted by the Player before such Terms and Conditions are implemented.
19.1. By accepting the terms of this Agreement, you agree to indemnify us, to defend us, and to exonerate each NetBet Group company and their Representatives on demand in respect of any claim, damage, loss (whether direct or indirect), loss of reputation, loss of profits, cost or expense suffered by a NetBet Group company or their Representatives, including but not limited to all legal fees, in relation to:
19.1.1. Any breach by you of these Terms and Conditions, Rules, rights of a third party, or any law or regulation.
19.1.2. Any use of the Services (by you or another person) with your Login and Password, be it with your knowledge or without it, as well as any acceptance of profit on your part.
19.1.3. Any action/legal proceedings, claims, demands, or complaints made by a third party against any NetBet Group company resulting from any breach by you of these Terms and Conditions, any relevant laws or rights of third parties.
19.1.4. Your fraud, dishonesty or criminal act.
19.2. Without limiting any other rights or remedies available to us, we may at any time set off any positive balance in your Account (and if you have created another Account in breach of this Agreement, such other Account) against any amount owed to us by you. You agree that any Account balance may be used to finance any costs incurred as a result of your fraudulent activity, such as chargebacks on associated Accounts or the reimbursement of funds back to the customer(s) who were colluded against.
20.1. All rights, trademarks, patents and other intellectual property rights on any material or content (including but not limited to software, data, applications, information, text, photographs, music, sounds, videos, graphics, logos, symbols, artwork and other material or moving images) contained on the Websites ("Content") belong to NetBet or have been granted for our benefit by the owners of the rights as part of the Service. No use of such Content and intellectual property rights relating thereto without the prior written consent and express consent of the owner is permitted. All rights are reserved.
20.2. In particular, with regards to the Content (in whole or in part), the Player is forbidden to engage in prohibited activities listed below (collectively, "Prohibited Acts"):
20.2.1. The sale, transfer, lease or subcontract of Content.
20.2.2. To change, edit, modify, adapt or restructure the Content in any way.
20.2.3. To copy, distribute, perform or attempt to access the source code of the Content for any purpose.
20.2.4. To use the Websites for any unlawful or illegal purposes that are in any way in breach of these Terms and Conditions.
20.3. If the Player commits a Prohibited Act, the Player will be held entirely responsible for all damages, costs and expenses arising therefrom.
20.4. The Player may copy the Content in an unaltered form for private use on their own personal computer, mobile phone or other access device, if and to the extent that such a copy is required for appropriate use of NetBet Services.
20.5. The Player shall inform NetBet immediately if they are aware of any unauthorised use or copying of any Content, any part of the Websites, or any unauthorised access to any site or other unauthorised activities, including but not limited to, any Prohibited Act related to the Services by any person or entity. The Player agrees to provide NetBet with all the assistance necessary for any search NetBet carries out in accordance with information that the Player provides NetBet with. The Player grants NetBet perpetual, irrevocable, free, worldwide permission to reproduce, transfer, modify, adapt and/or edit any Content provided by the Player to NetBet, by email or otherwise, on the Websites, however, seems appropriate to NetBet, without informing the Player, unless otherwise stated to the Player.
21.1. By accepting prizes and/or winnings on the Websites, you irrevocably provide consent for the use of your username, or your first name plus the initial of your last name, for advertising and/or promotional purposes without any additional compensation. We may also contact you to ask permission to use additional personal details pertaining to yourself for advertising and/or promotional purposes.
22.1. NetBet is committed to providing a safe and responsible platform where Players can use the Services. NetBet is fully committed to helping Players who show potential signs of problem gambling behaviour, or helping customers that may be at risk of potentially becoming addicted, in order to help them face their problems and obtain the necessary advice and assistance that may be required.
22.2. Players are provided with a range of self-protection tools, including the right to set financial limits, the right to set limits on session times, the right to self-exclude for a definite period of time or permanently, and the right to activate a cool-down period starting from and applicable after NetBet has received notice from the Player.
22.3. The Player may request to be excluded from NetBet Services at any time after registration and to block their Account temporarily or permanently.
22.4. If you wish to restrict your gambling, you can do so using the responsible gambling tools within your Player Account, or alternatively, this facility is available by contacting our customer support team.
22.5. Once a self-exclusion request is processed and the Account is blocked, no further bets will be accepted and the Account will be frozen. The Player will not receive any more advertising from NetBet. When a Player contacts NetBet to apply for temporary self-exclusion, NetBet will ask the Player to choose between collecting the positive balance in their bank account/credit card (depending on the payment method used by the player) or leaving it with NetBet during the period of exclusion.
22.6. You can self-exclude for a minimum period of 6 months and a maximum of 5 years, or permanently self-exclude. If you elect to self-exclude, you may not open or utilise your Account during the period of self-exclusion. During the exclusion period, all efforts will be made to exclude you from using the Services. However, you must not attempt to use the Services with us, and we cannot be responsible or liable for any subsequent consequences or losses (howsoever caused) that you may suffer or incur if you continue to use the Services, including through additional Accounts where you have altered any of your registration details or you provide misleading, inaccurate or incomplete details, or otherwise seek to circumvent the self-exclusion.
22.7. At the end of the self-exclusion period, your account will be automatically reopened. In the instances where a player wishes to return from a self-exclusion earlier than stated, the player may contact customer support, including an explanation of the circumstances of the request. NetBet will respond to such a request in writing within 7 days, accepting or rejecting the request. In the instances NetBet accepts the request, the account will be reopened after 24 hours in the cases of a definite exclusion, or 7 days in cases of an indefinite exclusion, from the day NetBet agrees to the request.
22.8. If NetBet concludes that the Player has a gambling addiction problem and that any further use of the NetBet Services could prove to be detrimental to the Player's health and/or wellbeing, NetBet reserves the right, at its discretion, to block or close the Player's Account and return any positive balances.
22.9. NetBet reserves the right to limit the amount of bets which can be made by a Player in order to protect Players and prevent gambling addictions.
22.10. A request for limits, closures, our Take a Break feature, and/or self-exclusion, or the use of any Responsible Gambling tool, must be made with NetBet and not with third-party providers. It is your responsibility to ensure that any request should be made via contact with customer support or through the Responsible Gambling page; any request through third parties will not be actioned.
22.11. In respect to applying limits, NetBet uses the GMT time zone. Any applied limits go from 00:00 GMT to 23:59 GMT.
23.1. You acknowledge that you have chosen to use the Services willingly and at your own risk and discretion.
23.2. NetBet offers the Services 'as is', with no warranties, assurance, commitments or any declaration, explicit or implied, legal or other.
23.3. NetBet hereby excludes all terms, conditions, and warranties explicit or implied, including but not limited to implied warranties, commercial conditions, and/or matters of satisfactory quality, ability, and adaptability to a specific end, completion or precision of service and of the application with regards to the failure to respect governing rules and laws.
23.4. It remains your responsibility to protect your system from all computer viruses, and NetBet, under any circumstance, shall not be held responsible for any losses incurred in relation to any viruses. In case of viruses in our systems, we reserve the right to suspend the Services.
23.5. We do not guarantee that:
23.5.1. The Services are entirely secure and exempt from error.
23.5.2. The Services are updated regularly.
23.5.3. Any defects in the Services are regularly corrected.
23.5.4. That access to the Services will be uninterrupted.
23.5.5. The Services are virus or bug-free.
23.5.6. The Services will be continually operational.
23.5.7. That the Services are adequate.
23.5.8. That the material on the Websites or obtained via the Websites, including results of matches, is adequate and reliable.
23.6. NetBet will not be held responsible for any act or omission by an internet service provider or of any other third party, including those with whom you may have contracted in order to have access to the Services. In case of litigation between the internet service provider and yourself, NetBet cannot be a party to the suit, and such suit shall in no way affect the Player's obligations under this contract.
23.7. In the event of errors relating to the generation or communication of any result, bet settlement, or any other element of the Services, including the random number generators used in certain games on the Services, we will not be liable to you as a result of any such errors and NetBet reserves the right to void all bets on the games affected, and your bet will be returned.
23.8. Nothing in these Terms and Conditions will exclude or restrict NetBet's responsibility in any manner which is prohibited by relevant laws.
24.1. Nothing in these Terms and Conditions is intended to:
24.1.1. Exclude or limit our liability for fraud or for death or personal injury resulting from our negligence.
24.1.2 Limit your statutory rights (statutory rights include, for example, that we will provide our Services to a reasonable standard and within a reasonable time).
24.2. Except under Clause 24.1 above and save in respect of any winnings lawfully due to you in accordance with these Terms and Conditions, our maximum liability to you in relation to any one incident or series of related incidents is limited to the greater of:
24.2.1. Where such liability relates to a specific bet, the value of such bet is paid by you.
24.2.2. Where such liability relates to the misapplication of funds in your Account, the amount that has been lost or misplaced.
24.2.3. Five thousand euro (€5,000).
24.3. Subject always to Clauses 24.1 and 24.2, we will not be liable for any loss to you or a third party that could not have been reasonably expected at the time you register, or at the time you enter into a transaction for Services, such as any loss of income, business, or profits, or any information which is lost or corrupted, including but not limited to any damage or loss suffered or incurred by you as a result of:
24.3.1. Any use of our Services in breach of these Terms and Conditions (including any use of our Services for commercial or business purposes).
24.3.2. Failures caused by the equipment you use to access our Services, Websites, call centre or mobile applications, or failures in any network (including failures by your internet service provider).
24.3.3. Any incomplete, illegible, lost or delayed transactions (including as a result of technical failure).
24.3.4. Damage to your equipment (e.g. desktop, laptop, TV, mobile, smartphone, tablet, games console or other internet-enabled device), or for any loss or corruption of data that results from your use of our Websites, Services or mobile applications (and we cannot and do not guarantee that any files that you download are free from viruses, contamination or destructive features).
24.3.5. The accuracy, completeness or currency of any information services provided by us or third parties (including but not limited to prices, runners, times, results, live scores or general statistics).
24.3.6. Any loss whatsoever arising from your abuse or misuse of your Account or our Services.
24.3.7. Any failure on our part to interact with you where we may have concerns about your activities.
24.3.8. Any event outside of our control or instances of force majeure.
24.3.9. Our closure or suspension of your Account in accordance with these Terms and Conditions.
24.3.10. Your use or a third party's use of the Services, the Content, or any link on the Websites.
24.3.11. Any modification, suspension or interruption of Services.
24.3.12. Any improper functioning of the Services.
24.4. In the event that any malfunction results in profit, whether it is collected or credited to your Account, NetBet reserves the right to claim all gains that you may have benefited from, as a result of one of those malfunctions, and you would be obliged to immediately reimburse NetBet the amount collected and inform NetBet of the malfunction. NetBet reserves the right, at its sole discretion, to directly deduct an amount equal to that which you may have received in error from your Account.
24.5. You acknowledge that in relation to the use of the Services, you will have no claims whatsoever against any Representatives of any NetBet Group company.
25.1. Although NetBet expects the Websites to always function in a manner that conforms to existing licences, NetBet reserves the right to transfer the running of the Websites to another territory at any time, including to emergency servers in case of disaster. In such a case, one or more of the NetBet Group companies, located in other territories, may act as an agent or may provide services to NetBet in order to ensure that the Websites remain available for Players and is subject to the points in these Terms and Conditions and conforms to all licences.
26.1. By using NetBet, you agree that we may install cookies on your computer in accordance with our Cookie Policy. Please visit the Privacy Policy for further information.
27.1. On occasion, we may require the ability to transfer, assign or sub-license this Agreement to a third party, for example (but without limitation), in the case of a merger or acquisition. You hereby consent, and we reserve the right to, transfer, assign or sub-license this Agreement, in whole or in part, to any person without requiring any additional consent and without notice, provided that any such assignment will be on the same terms or terms that are no less advantageous to you.
27.2. You may not assign, sub-license, or otherwise transfer in any manner whatsoever, any of your rights or obligations under this Agreement without our prior written consent.
28.1. Failure of NetBet to exercise their rights under these Terms and Conditions does not constitute a general waiver of those rights.
28.2. If any part of this Agreement is deemed invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that reflects, as closely as possible, the intent of the original provision and the remainder of this Agreement will continue to full effect.
28.3. This Agreement, and any documents referred to herein, represent the entire agreement between NetBet and you and supersede any prior agreement, understanding or arrangement, whether oral or in writing. We each acknowledge that we have not relied on any representation, undertaking or promise given by the other, or implied from anything said or written in negotiations between us, except as expressly stated in this Agreement.
Capitalised terms not defined in these Special Terms shall have the same meaning as defined in the Terms. Individual rules regarding specific sports can be found on our sports help page within the FAQs.
1.1. Placing a Bet
1.1.1. All bets placed are between two parties: NetBet and the Player. Each bet is considered valid as soon as the Player confirms their bet on the Websites and as soon as the confirmed stake appears in the Player's Account. Once the bet is confirmed, the Player cannot cancel or change it.
1.1.2. NetBet reserves the right to refuse to accept bets without giving notice, justification or compensation.
1.1.3. NetBet will not be responsible for clerical errors of typing, transmission or odds.
1.1.4. NetBet reserves the right to correct later, or void any bets, where there are obvious errors regarding odds or results, or if there are unforeseen events or changes in events.
1.1.5. The Player agrees when placing a bet that:
1.1.5.1. The bet is not affected by an event in which the Player is actively involved in any capacity whatsoever. In such cases, NetBet reserves the right to void the bet(s) concerned.
1.1.5.2. In cases where information on the likely outcome of a competition might be announced during the period that the bet is being confirmed, NetBet has the right to cancel the bet concerned. For individual bets, this means that NetBet will refund the stake to the Player's Account. For multiple bets, the bets will not be cancelled, but the odds will be calculated without taking into account the odds of the bet which was declared void. The odds will be set at 1.00.
1.1.5.3. NetBet has the right to void a bet which is made on an event in which the results had been fixed or predetermined.
1.1.5.4. NetBet indicates the time and the time limit after which it is no longer possible to place a bet, regardless of the real start time of the event. NetBet enforces the rule that the winner of a specific competition is the person or team declared the winner at midnight on the day that the event ends. Any change of results or classification arising after this time limit, for example, due to a disciplinary measure, has no impact on the outcome of the competition stated earlier.
1.1.5.5. With the exception of bets placed on cricket, tennis and baseball matches, if an event (game or competition) is cancelled, postponed or pushed back to a later date, all bets already placed are still valid if the event takes place within 48 hours of its original commencement time. Otherwise, bets will be considered void. However, bets connected to results that have already been announced at the time of the suspension (for example the result at half-time) will be paid as usual.
1.1.5.6. For all cancelled or postponed baseball games, all bets that have already been placed remain valid if the event takes place within 12 hours of the originally scheduled start time; all other bets will be cancelled.
1.1.5.7. If competitions are presented incorrectly (for example: confusion between the home team/away team, or an opponent who is not playing against the team shown), the relevant bets will be void.
1.1.5.8. If at least two competitors are declared winners (tie), the odds will be recalculated so that the Player's winnings are divided by the number of tied winners. For example: In a Formula 1 race, a scenario in which Lewis Hamilton has odds of 6.00 to win and Fernando Alonso has odds of 3.00 to win. If the two cars cross the finish line at exactly the same time, both are winners. If the Player bet €5 on a Hamilton victory, the winnings will be calculated as follows: 5 x (((6-1) / 2) + 1) = €17.50 winnings. If the Player bets €10 on an Alonso victory, their winnings will be calculated as follows: 10 x (((3-1) / 2) + 1) = €20 winnings.
1.1.5.9. If there are any mistakes/discrepancies with the names and numbers of a competitor, NetBet will take the name of the competitor accounted for, for the results of bets.
1.1.5.10. For bets placed on a tennis match, if a participant in the match abandons the match, the bet will be void and will be refunded. If it is a system or combination bet, the odds are reset to 1.
1.1.5.11. NetBet's recordings are definitive proof of the validity and limits of all the bets that Players place and the circumstances in which they were made.
1.1.6. Although every effort is made to ensure that information displayed on the Websites with regards to an event is correct, it is to be used as a guide only. In the event of any particular information (score, time of game etc.) being incorrect, we assume no liability for this.
1.2. Winnings from Sports Bets:
1.2.1. Winnings will be automatically paid into the Player's Account as soon as possible after the event is completed and they can be used immediately to place other bets. Bets on Outright/Winner markets will only be settled and paid after all games are played and the league/event is over.
1.2.2. NetBet reserves the right to correct any potential calculation errors in the Player's Account balance at any time, including in respect of bets where winnings have been awarded. NetBet will contact the Player with details of corrections made.
1.2.3. Maximum winning limits apply to any one customer, or group of customers acting together, who have placed bets containing the same selections, including where placed in a series of bets.
1.2.4. The minimum stake for pre-live bets is €0.07 (or currency equivalent) and €0.13 for live bets.
1.2.5. There is no maximum limit set for bets; however, NetBet reserves the right to limit the maximum stake for some bets, without disclosing it on the Websites. If a Player places a bet with a stake that exceeds the limit set by NetBet, the system will accept the bet only up to the maximum limit and inform the Player.
1.2.6. If the Player has placed several identical bets (single bets or combination bets, single or multiple) and the winnings exceed NetBet's limits, NetBet reserves the right to reduce the stakes that the Player has placed on these bets so that the winnings are within NetBet's limits.
1.2.7. You understand and agree that you will only be entitled to withdraw the winnings generated from Free Bets after you have completed the Playthrough for all bonuses received.
1.2.8. You can only withdraw amounts you have won excluding your Free Bet, which cannot be withdrawn.
1.3. Sports Bets Promotions
1.3.1. A Player cannot use Free Bets to bet on combination bets unless a first deposit has first been made.
1.3.2. To withdraw winnings generated by using a bonus amount, the bonus (or other promotions) must be bet a certain number of times on one or more bets on different matches, in order to meet the playthrough requirements. The requirement will vary based on each single promotion. More information can be found in the Bonus section of our website.
1.3.3. Some promotions are restricted to customers who have received an email, SMS or push notification inviting them to participate. Those players that have not been contacted will not be eligible to take part.
1.3.4. If you have been notified of a restriction from Free Bets promotions, you will not qualify for any promotions. Please note that any such exclusion will not affect any Free Bet you have already placed a qualifying bet towards, and you will still be able to receive the benefits of any Free Bet promotion that you have started qualifying for, or already qualified for, prior to this decision.
2.1. Bets are only valid if they are accepted by the NetBet servers. Until the bet is accepted by the NetBet server, all information regarding a bet or game simply represents an invitation to play and/or bet.
2.2. To place a bet, the Player must have sufficient funds in their Account.
2.3. Only bets placed from the Player's Account will be accepted and all the winnings that the Player has obtained from the Services will be credited to the Player's Account. Subject to this, the Player can make deposits or withdrawals on the "My Account" page.
2.4. NetBet reserves the right to cancel or limit any bet, at the sole discretion of NetBet, for any reason whatsoever. If a bet is considered or declared to be invalid by NetBet, the amounts deducted from the Player's Account for this bet will be credited to the Player's Account.
Capitalised terms not defined in these Special Terms shall have the same meaning as defined in the Terms.
1.1 For more information about the contribution percentage (the percentage that a certain game contributes to the overall Playthrough requirement) of all our games, please consult the Casino FAQ section in the Help Centre.
2.1. Players who have an active bonus in their Account are not entitled to take part in Multiplayer Roulette.
2.2. If a Player registers a deposit in order to receive a bonus and/or to use a reward code, and the deposit is then withdrawn, all pending/queue bonuses will be cancelled.
2.3. Only real-money wagers are accepted on NetBet Live Dealers. Therefore, no bonuses can be claimed on NetBet Live Dealers.
3.1. Players of MegaJackpots games can click here to find dedicated Terms and Conditions.
4.1. NetEnt Pooled Jackpot Games and mobile versions of Pooled Jackpot Games (Hall of Gods, Arabian Nights, Mega Fortune & Mega Fortune Dreams), even if a local Licence is held, are not authorised in the following jurisdictions: Azerbaijan, China, Curacao, Denmark, India, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Turkey, United Arab Emirates, Ukraine.
4.2. Verification of win and transfer of funds. Upon the Pooled Jackpot being won, an automated pop-up will notify the winning Player that he/she has won the jackpot. The pop-up will indicate the value of the win in the Player’s currency. NetEnt will, as soon as reasonably possible, verify and validate the exact amount of the winnings by calculating the number of rounds played up to the time the jackpot is won. The automatic pop-up does not confirm the jackpot has been won and is not to be paid to players until NetEnt has completed sufficient checks to authenticate winnings and transfer funds.
4.3. Once confirmed, the jackpot fund will be transferred in Euros and players will support any risk resulting from any currency fluctuations in case their account is in another currency and has to be converted.
Capitalised terms not defined in these Special Terms shall have the same meaning as defined in the Terms.
1.1. NetBet uses the Websites to enable Players to make bets between themselves in relation to poker games which they are playing. By means of this Service, we receive:
a. A commission (known under the name of 'rake') that is calculated in conformity with our internal rules and regulations. See here for details.
b. A percentage of amounts of 'buy-in' for the tournaments.
2.1. Each Player caught using, or attempting to use, our online poker service in a collusive manner, either on his own or with several Players, will be permanently banned from having access to the service and/or software offered by any NetBet Group company. The Account of any Player suspected of collusion will immediately be cancelled and NetBet reserves the right to not refund the amount credited to those Accounts.
2.2. NetBet reserves the right, at its discretion, to take legal action against Players involved in acts of collusion relating to the use of our online poker service. NetBet has developed and used sophisticated technology designed for research and the identification of users behaving in a collusive way. All measures regarding one or several Players suspected of collusion, cheating, or any other form of fraud, will be solely at the discretion of NetBet.
3.1. 'Chip-Dumping' occurs when a Player deliberately loses his hand with the purpose of transferring his chips to another Player participating at the same table.
3.2. Any Player practising 'Chip-Dumping' will be permanently banned from any use of the services of any NetBet Group company.
3.3. The Account of a Player involved in, or suspected of, having attempted Chip-Dumping while using our online poker games, will immediately be cancelled and NetBet reserves the right to not refund the amount credited to those Accounts.
3.4. NetBet also reserves the right, at its discretion, to take legal action against Players who have taken part in, or are suspected of taking part in, acts of Chip-Dumping.
3.5. All measures regarding one or several Players suspected of Chip-Dumping, cheating or any other form of fraud, will be solely at the discretion of NetBet.
4.1. In order to guarantee the optimum gaming conditions at NetBet tables, any Player who intentionally refuses to play against any particular Player ("Table Blocking") and/or intentionally plays against weaker Players ("Hogging") will face disciplinary measures, which may include suspension or closure of an Account.
4.2. All measures taken against one or more Players suspected of Table Blocking and/or Hogging, cheating or any other forms of fraud, will solely be at NetBet's discretion.
5.1. NetPoints are attributed as part of the NetBet loyalty programme.
5.2. NetPoints are collected by playing on the NetBet real-money tables, either tournaments, Sit & Go, or cash game tables.
5.3. NetPoints can be used in promotions, in the NetBet online store, and to register for certain tournaments.
5.4. NetPoints shall remain valid provided that the Player's Account has not become inactive. For the purpose of this Section, an "inactive" Account means any Player's Account where the Player has not logged into and played with the poker services at least once over the last twelve-month period. Any Player whose Account has become inactive shall automatically forfeit all his NetPoints and irrevocably authorises NetBet to delete such NetPoints from his Account.
6.1. NetBet offers many free bonuses, such as fidelity bonuses, Account reactivation bonuses, and more, which allow you to play without making a deposit beforehand. You can only withdraw the winnings generated from these poker bonuses after you have made a minimum deposit of €20 (or equivalent).
7.1 NetBet works together with its Poker Platform Provider in order to provide you with a fair and secure environment. This is why, where we are able to establish players who have suffered financial loss as a result of collusive or fraudulent activities, we will endeavour to compensate players pro rata, based on the amount of funds recovered.
8.1. In order to be transparent with our NetBet players, here is the list of 3rd party software FORBIDDEN at our Poker tables. Any software containing the following features:
1. Enabling play without human intervention (aka “bot”).
2. Automating decisions.
3. Sharing hole card information.
4. Providing real-time poker coaching.